This is a simple guide on how to use our virtual fax service with multiple users and web interface.
At the time of ordering and set-up, you would have provided an email address for sending and receiving faxes from. Most commonly this could be fax@yourdomain.com or recetion@yourdomain.com. This is known as the authorized and/or admin email address.
In addition we would have also sent you a welcome email with your PIN number and/or password.
You can access your fax gateway by opening https://fax.ixica.com. In order to log in, please use the admin email address as well as PIN provided.
USING THE PORTAL
The web portal provides many configuration options as well as the ability to send and view received faxes. Additional authorized users can be defined here as well. For each user, you can specify whether that user sends, receives or both.
RECEIVING FAXES BY EMAIL
Your vendors and clients would send faxes to your fax number just as they would send any other fax. Incoming faxes are then converted by our system to pdf files and delivered to all email addresses marked for receiving in the web portal (see above). If you are not receiving faxes, please be sure to check your spam folder and mark these as not spam for the future.
SENDING FAXES BY EMAIL
In order to send a fax, open your email gateway and create a new message as follows:
TO: faxnumber@fax.ixica.com
as an example if you are sending a fax to 416-555-1212, your send to email address would be 4165551212@fax.ixica.com
From: this email must be sent from an authorized email address in web portal (see above) or the admin email address. Faxes sent from any other email address will be ignored and deleted. Attach all files you want to send in your fax. These should be pdf files for proper delivery.
Subject: This field can be left blank or just filled in as "Fax to 4165551212".
Body: The body of the email should be blank unless you want to create a cover page. You may want to consider creating an email template which you can customize for every fax. You may also generate a cover page in your web portal to be used when using the web portal to send faxes.
Once the fax has been sent, our system will notify you of the status of delivery within a few minutes.
