Virtual Fax with multi-user and unlimited pages* can be used through your favorite email client or on the messaging platform www.mysms.ca
Username and password to access www.mysms.ca would have been provided to you when your order was completed.
You will need to log into www.mysms.ca in order to add/remove and manage users on your fax account. There is only one login per fax account, so anyone with login information to www.mysms.ca will be able to send / receive as well as manage users.
Each fax account has a main email address associated with it. That email address will always receive all incoming faxes as well as be authorized to send faxes. Login for www.mysms.ca is associated to the main email address.
USING WWW.MYSMS.CA
- using the username and password provided, log in to www.mysms.ca.
- www.mysms.ca is a consolidated messaging platform, which means faxes, sms and other such messaging solutions are all managed under this single platform for ease of used
- if you are also subscribed to our SMS service, you will be able to use that service under the same login
- once logged in, proceed to "eFax". Two options will appear: 1) View Fax, 2) Manage Subusers
- View Fax is the section where incoming faxes are shown, as well as any fax sent through the portal. First, select the fax number from the drop-down to see any incoming faxes.
- Manage Subusers is the section where you can add/remove or set permissions for additional users.
- Add a Sub User and then click on Manage DID's in order to set whether this user sends/receives or both
Once all settings are completed in www.mysms.ca, you can start sending faxes from your email. You (main email address) or any other sub user allowed to send faxes, can use the email method
to send faxes.
SENDING A FAX VIA EMAIL
- make sure you are sending from an authorized email address (main or sub user)
- in your email client, the "TO:" field (email address where the email is being sent to) should be as follows, if you are sending the fax to 4165551212 as an example:
TO: efax@mysms.ca
SUBJECT: 14165551212
- The actual fax to be sent must be attached as a pdf document. Please note only PDF format is accepted.
- Any text or content in the body of your email will not be transmitted.
- Shortly after the fax is sent (email is sent), generally within 2-5 minutes, you will receive a confirmation email of fax delivery, indicating either as successfully delivered or failed.
